Returns & Refund

RETURN & REFUND POLICY – Lumina Red

We want you to feel confident in your purchase. If your order does not meet expectations, we’re here to help.

Return Window

Returns must be initiated within 30 days of delivery.

Eligibility Requirements

To qualify:

  • Product must be unused

  • Product must be returned in original packaging

  • Includes all accessories and manuals

  • Protective films must be intact

Used items cannot be returned for hygiene and safety reasons.

Refunds

After your return is received and inspected, you will receive an email notification.
If approved, refunds are processed to your original payment method within 5–7 business days.

Non-Returnable Items

  • Used devices

  • Gift cards

  • Discounted or final-sale products

  • Items damaged due to misuse

Exchanges

If your item is defective upon arrival, we will replace it at no cost.
Contact us within 7 days of delivery.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.

Start a Return

Email: 

RETURN & REFUND POLICY – Lumina Red

We want you to feel confident in your purchase. If your order does not meet expectations, we’re here to help.

Return Window

Returns must be initiated within 14 days of delivery.

Eligibility Requirements

To qualify:

  • Product must be unused

  • Product must be returned in original packaging

  • Includes all accessories and manuals

  • Protective films must be intact

Used items cannot be returned for hygiene and safety reasons.

Refunds

After your return is received and inspected, you will receive an email notification.
If approved, refunds are processed to your original payment method within 5–7 business days.

Non-Returnable Items

  • Used devices

  • Gift cards

  • Discounted or final-sale products

  • Items damaged due to misuse

Exchanges

If your item is defective upon arrival, we will replace it at no cost.
Contact us within 7 days of delivery.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.

Start a Return

Email: contactluminarared@gmail.com
Include your order number and reason for return.


Include your order number and reason for return.